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Dispute Resolution
The BBBOnLine Privacy Program offers a Privacy Dispute Resolution program for consumers with online privacy complaints against BBBOnLine Privacy Program participants. Backed by the Better Business Bureau system's 86 years of experience in voluntary self-regulation and consumer dispute resolution, BBBOnLine is committed to helping consumers and businesses resolve online disputes.

How To File A Complaint

Public Posting of Dispute Resolution Case Decisions
Decisions Published February 28th, 2000:
Decision 2000-001 (CDW Computer Centers, Inc.)
Decision 2000-002 (eBay Inc.)
Decision 2000-003 (eBay Inc.)

Decisions involving BBBOnLine Privacy Seal holders may be appealed to the Privacy Review Appeals Board.

Quarterly Dispute Resolution Statistics
April 1, 2006 - June 1, 2006

July 1, 2005 - September 30, 2005
April 1, 2005 - June 30, 2005
January 1, 2005 - March 31, 2005

October 1, 2004 - December 31, 2004
July 1, 2004 - September 30, 2004
April 1, 2004 - June 30, 2004
January 1, 2004 - March 31, 2004

October 1, 2003 - December 31, 2003
July 1, 2003 - September 30, 2003
April 1, 2003 - June 30, 2003
January 1, 2003 - March 31, 2003

October 1, 2003 - December 31, 2003
July 1, 2003 - September 30, 2003
April 1, 2003 - June 30, 2003
January 1, 2003 - March 31, 2003

October 1, 2002 - December 31, 2002
July 1, 2002 - September 30, 2002
April 1, 2002 - June 30, 2002
January 1, 2002 - March 31, 2002

October 1, 2001 - December 31, 2001
July 1, 2001 - September 30, 2001
April 1, 2001 - June 30, 2001
January 1, 2001 - March 31, 2001

Dispute Resolution Procedures [PDF Format ]

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